Our Commitment: Khala VIP never sells your personal information to third parties. We follow internationally recognized security standards to protect your privacy.
1 Introduction & Scope
Khala VIP (hereinafter referred to as "we", "us", or "the Platform") is an international-standard online gaming and betting service provider. This Privacy Policy Explains how we collect, process, store, and protect the personal information of our users.
This policy applies to all of the following:
- Khalavip.app website and all its subdomains
- Khala VIP mobile application (Android & iOS)
- Our live chat, email, and other communication channels
- Use of any Khala VIP service or product
By using our platform, you agree to this Privacy Policy-r terms. If you do not agree with this policy, please refrain from using our services.
This Privacy Policy is part of our Terms & Conditions-r an integral part. It is recommended that both documents be read together.
2 What Data We Collect
Khala VIP only collects information necessary to provide our services, ensure security, and meet legal obligations. Collecting excessive or unnecessary data is against our policy.
| Data Type | What Information We Collect | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Contact |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser type | Security & Fraud Prevention |
| Gaming Data | Betting history, game preferences, session data | Service Improvement & Responsible Gaming |
3 How We Collect Your Data
We collect your information through various means. In all cases, we maintain full transparency and keep you informed of what data is being collected and why.
Direct Collection
- When completing the registration form
- When submitting documents for KYC verification
- When making a deposit or withdrawal
- When contacting our support team
- When applying for a promotion or bonus
Automatic Collection
- Via cookie and session tracking
- IP addresses and access data from server logs
- Betting and game data from gaming software
- Device sensor and performance data during app use
We never access your device's camera, microphone, or contact list without your permission.
4 How We Use Your Data
Khala VIP uses the data it collects solely for specific and legitimate purposes. Each purpose has a clear legal basis.
Primary Purpose
- Account Management: Creating, verifying, and maintaining your account
- Payment Processing: Processing deposits and withdrawals securely
- KYC Verification: Verifying age and identity, and preventing fraud
- Customer Service: Resolving your questions and complaints
- Bonuses & Promotions: Delivering eligible offers and tracking wagering
Secondary Purpose
- Responsible Gaming: Identifying problematic gaming patterns and providing support
- Service Improvement: Improving platform performance and user experience
- Security: Preventing unauthorized access and fraud
- Legal Compliance: Meeting regulatory requirements
- Marketing (with your consent): Notifications for relevant offers and new games
You can opt out of marketing communications at any time. Email our support team or turn off notifications from your account settings.
5 Data Sharing & Disclosure
Khala VIP never sells your personal data. However, in specific circumstances, limited data sharing may occur.
When Your Data May Be Shared
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive limited financial information solely to process transactions
- KYC Provider: Registered third-party companies for identity verification
- Game Providers: Game software providers for live games (session data only, as required)
- Legal Authorities: Upon a valid court order or lawful request from a government authority
- Anti-Fraud System: Accredited fraud detection services
All third-party providers we work with are bound by strict confidentiality agreements and may only use data for specified purposes.
International Data Transfers
In some cases, your data may be stored on secure servers outside Bangladesh. Where this occurs, we ensure that the destination country has adequate data protection laws or agreements in place.
6 Cookies & Tracking
The Khala VIP website and app use cookies and similar technologies to enhance your experience and maintain platform security.
Cookie Type
- Essential Cookies: Login sessions and security tokens — the platform cannot function without these
- Functional Cookies: To remember your preferences and language settings
- Analytics Cookies: To understand time spent on each page (anonymously)
- Security Cookies: For CSRF protection and fraud detection
Non-essential cookies can be disabled from your browser settings, though some features may not work properly as a result.
7 Data Protection Measures
To protect your data, Khala VIP applies the highest industry-standard technical and administrative safeguards. Our security framework is regularly audited by independent third parties.
- SSL 256-Bit Encryption: All data transmissions are fully encrypted
- AES Encryption: Sensitive data stored in the database is encrypted
- Two-Factor Authentication (2FA): An extra layer of security for your account
- Firewall & DDoS Protection: Preventing unauthorized access at the server level
- Regular Security Audits: Penetration Testing & Vulnerability Scanning
- Employee Training: Regular data protection training for all staff
- Access Controls: Only authorized employees may access specific data
No method on the internet is 100% secure, but we are committed to maintaining the highest level of protection. If a security issue is identified, we will notify affected users within 72 hours.
8 Data Retention Period
Khala vip does not retain your data longer than necessary. Specific retention periods are defined for different types of data:
- Account Information: For the duration of active account + 5 years after closure (legal obligation)
- Transaction Records: 7 Years (as required by financial regulatory authorities)
- KYC Documents: 5 years after end of relationship
- Gaming Logs: 3 Years (for dispute resolution)
- Support Contact: 2 Years
- Marketing Information: Until consent is withdrawn
Once the retention period expires, data is securely deleted or anonymized.
9 Your Rights
As a khala vip user, you have important rights over your own data. We fully respect and uphold these rights.
- Right to Know: You may request to know what data we hold about you
- Right to Access: You may request a copy of your data (to be provided within 30 days)
- Right to Rectification: You may request correction of any inaccurate or outdated information
- Right to Erasure: You may request deletion of your data under certain conditions
- Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances
- Right to Portability: You can download your data in a machine-readable format
- Right to Object: You can object to the use of your data for marketing at any time
To exercise this right support@khalavip.app-e email us. We will respond within 30 days.
10 Children's Privacy
Khala vip is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age verification is mandatory at registration.
If we become aware that a minor has registered by mistake, the account will be closed immediately and all collected data will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us immediately at support@khalavip.app.
11 Policy Changes
Khala vip reserves the right to update this Privacy Policy at any time. For significant changes, we will:
- We will send a notification to your registered email at least 14 days before any changes take effect
- We will display a clear notice on the Platform
- We will update the "Last Updated" date at the top of the page
Continued use of the Platform after any changes will be considered acceptance of the updated policy.
12 Contact
For any questions, complaints, or data requests regarding this privacy policy, please contact us:
- Data Privacy Email: support@khalavip.app
- Live Chat: 24/7 support available in Bangla
- FAQ: FAQ Page